IT Support

Resources about our IT facilities, signposting support and guidance.

Who you speak to for IT support at Oxford will depend on the service you have issue with or the location you are at. For example, if you are at Farndon Court, then IT support will be from Reuben College. If you are working at your department, it's likely only the department IT support can help you. College and department IT support are known as "Local IT Support" and we provide support for services from central IT. 

 

Reuben College IT support is provided by our IT Manager, Alex Wooten and the IT assistant Ramon Putnoky. Email: it.support@reuben.ox.ac.uk

Linacre College IT support web pages are here IT | Linacre College (ox.ac.uk) - Email: support@linacre.ox.ac.uk

Central IT support self service pages are here Home / IT Self Service (saasiteu.com) - Support homepage here Home | IT Help (ox.ac.uk)

 

Farndon Court router setup, see the Graduate Accommodation page

SharePoint Hub for Reuben Members here - Reuben College Hub - Home (sharepoint.com). Please see the student site for welcome materials. 

Home | IT Help (ox.ac.uk) - Homepage of central IT services support.

Accounts and passwords | IT Help (ox.ac.uk) - You will find guides and information about setting up your Single Sign On (SSO) Account and managing passwords here. 

Email and calendars collection | IT Help (ox.ac.uk) - You will find common guides to set up your email and ways to fix common errors. 

WiFi & VPN collection | IT Help (ox.ac.uk) - More details about setting up your eduroam account to work on your phone or other personal device and guidance on using the VPN.

Software collection | IT Help (ox.ac.uk) - University supplied software and access to other resources.

Backup and archive collection | IT Help (ox.ac.uk) - Information about backing up your data. Be sure so use your 5 terabytes of cloud storage at OneDrive while you have a valid university card!

To print to the photocopiers at Farndon Court, or at Reuben College (Ground Floor near the Porters Lodge) you will need an account on our Papercut print management system. Once this has been set up you can follow the below instructions to print from any device.

  1. Associate your Bod Card with the Papercut system 

  2. Sign in at https://printing.reuben.ox.ac.uk with single sign on. The website is only available when connected to VPN or Eduroam. 

  3. Click Webprint, upload files  

  4. Release your print job at the photocopier with your Bod Card 

Step 1 

To associate your card with your account, tap your card on the photocopier card location just to the right of the display. When asked for username put your Single Sign on [without OX.AC.UK]. For the password, use the 7-digit barcode number above the barcode on your Bod Card.  

  • Example username - reub0000  
  • Example password - 0010011  
  • This should complete and sign you in on the copier
  • You can log out now (Top right) 

Step 2 

Step 3 

  • Click Webprint at the bottom left of the user screen. Click Submit a Job  
  • You should be offered a choice of printer. Choose printing\FC_SecurePrint (virtual) for jobs at Farndon Court. Choose printing\RCGFloorPhotocopier_All (virtual) for jobs at Reuben College. 
  • Choose the number of copies to be printed. Click Upload Documents.  
  • Upload you file to be printed. Click the button or drag and drop. (Only Microsoft office files and PDFs are supported). Once uploaded click Upload & Complete.  
  • You should now be on the Webprint page and see the job being uploaded. Status will change to – Held in a queue.  

Step 4 

  • Now you can go to the photocopier and release your print job. It is here that you can make changes to print in colour/grayscale or to print 1-sided/2-sided.  
  • Tap your card on the reader to the right of the display screen. This should log you in if you completed step 1.  
  • You will see a screen telling you how many jobs you have waiting. Tap Print Release.  
  • Tap Print. You job should start to print.  

Cost / putting credit on your account

Each new member of Reuben will be given £2.00 credit on their account. Bulk import of new users happens each year around October 1st but if you believe you don't have an account just contact it.support@reuben.ox.ac.uk and we will set this up. Users can purchase additional credit through the university store. We require at least one working day to add new credit to accounts. Printing costs are £0.15p for Colour and £0.10p for Black/White with a discount if you print 2-sided. 

If you have any questions or issues with printing, please email it.support@reuben.ox.ac.uk. 

Access to the Reuben College building is handled by the Head Porter - head.porter@reuben.ox.ac.uk 

Normally your card will have been given access prior to visiting the building but if this has not been done please ask at the Porters Lodge.

For access to Farndon Court, please contact the Farndon Court Facilities Manager at farndon.court@reuben.ox.ac.uk

If you have a valid Oxford University card and have activated your Single Sign On account, you will be able to access https://register.it.ox.ac.uk 

This page is provided by Oxford University and allows you to make some changes to your account or download software you're allowed to use while you have a valid University card. The important areas I've highlighted below. 

Set, update or view Nexus mailbox settings

  • Here you can change your default email address to firstname.lastname@reuben.ox.ac.uk or any other department you are affiliated to.
  • You can also forward email although this is not generally recommended as it's important to keep email separate for data security reasons.

Register for and download licensed software

  • Download Sophos Antivirus software. You can use this full version for free while you have an active University card. 
  • Download the Cisco Anyconnect VPN software. This will allow you to connect to the Oxford VPN and access OU services. (NOTE: Do not give anyone your VPN details. Any suspicious activity on the VPN will be flagged and you may lose access.

Modify an alternative email address

  • This is important to do so that IT support or the College can contact you in the event you lose access to your university email or accounts.